Effective July 2026.
At SnapHausCLT, we understand that plans can change. This Cancellation Policy explains how deposits, payments, cancellations, rescheduling, and refunds are handled for our services.
A booking is considered confirmed once a deposit or full payment has been received. Deposits are used to secure your event date and reserve equipment, staff, and scheduling availability. If your event is more than 5 days away, a 30% deposit is all that's needed to lock in your date, and the remaining balance is charged automatically to the card on file 2 days before your event start time. You'll receive a reminder before then confirming the amount and the exact time that charge will go through, so there are no surprises. For events booked 5 days or less before the event date, full payment is required at the time of booking, as there isn't enough runway left to collect a balance.
Your booth will not be delivered or set up until your booking has been paid in full. Because of this, we don't charge late fees of any kind. Payment must clear no later than 2 hours before your event start time, which is the point at which delivery is dispatched. If the card on file can't be charged and the balance is still outstanding at that cutoff, the booking is automatically cancelled, as there is no longer time to prepare and deliver the booth. The deposit is forfeited and no refund is issued in this case.
A separate, fully refundable security deposit is collected at the time of booking, in addition to your deposit or full payment. This deposit protects our equipment and is entirely separate from your booking price — it is never part of the deposit or balance calculations described above, and it is never affected by the cancellation terms below. If your event goes ahead as planned, it is automatically refunded to your original payment method a short time after your event, unless damage to the equipment requires it to be withheld. If you cancel your booking for any reason, before or after any cancellation fee applies to your booking price, your security deposit is refunded immediately as its own, separate transaction — since there is no event for any damage to occur at.
Managing your booking. Enter your booking reference number along with the email used for the reservation, and you'll be taken straight to your booking to cancel or request a new date.
Manage Your Booking →If you change your mind shortly after booking, you have a 24-hour grace period. Cancel within 24 hours of placing your booking and everything you've paid is refunded in full, with no service fee and no forfeited deposit. This grace period doesn't apply to bookings made 5 days or less before the event date, where preparation begins immediately and the standard terms below apply from the moment the booking is placed.
Outside of that grace period, cancellations are still always accepted, and how they're handled depends on timing. If you cancel more than 5 days before your event start time, a service fee of 5% of your total booking amount applies, and everything else you've paid is returned to you. That fee accounts for the bookings we turned away while your date was held.
If you cancel 5 days or less before your event start time, your deposit is non-refundable and is forfeited in full — but no service fee is charged on top of it, and any amount you've paid above the deposit is refunded. Where a booking was paid in full because it was made inside the 5-day window, cancellation results in forfeiture of an amount equal to 30% of the total booking amount, with the balance returned to you.
Once your card has been charged for the full balance, cancellation is no longer available online. From 24 hours before your event start time until 2 hours before it, cancellations must be requested by email at hello@snaphausclt.com. Because equipment, staffing, and travel have already been committed at this stage, the total amount paid is not refundable.
Cancellations are not accepted within the final 2 hours before your event start time. At that point delivery is dispatched to the address confirmed on your booking. If delivery cannot be completed at that address — because access is denied, the location is unavailable or incorrect, no one is present to receive the booth, or setup is otherwise prevented — the full amount paid is retained and no refund is issued. Our team will wait up to 30 minutes at the confirmed address before a delivery is recorded as unsuccessful. Please make sure your venue address, access instructions, and on-site contact are accurate well before your event date, as these details cannot be changed inside the final 2 hours.
Cancellations made outside that final window should be submitted through the Manage Your Booking page or in writing to hello@snaphausclt.com, and take effect at the time your cancellation is submitted or your notice is received. Refunds are issued to the original method of payment and typically post within 5 to 10 business days, depending on your card issuer.
Clients may request a new event date subject to booth availability, and requests should be made as early as possible. A new date can be selected directly on the Manage Your Booking page any time up to 24 hours before your event start time. Within the final 24 hours, rescheduling is no longer available online and must be requested by email at hello@snaphausclt.com.
When you select a new date, availability is checked against our inventory for your booth type on that date. If your original event date is more than 5 days away at the time you request the move, your original price is honored and your reservation moves to the new date at no additional charge.
Rescheduling inside 5 days of your event. If you request a date change while your event is 5 days or less away, a flat $75 rescheduling fee applies. This fee is separate from — and in addition to — any price difference for the new date itself, and is charged to your card on file at the moment you confirm the move. It applies once per reschedule request, regardless of how many days your event spans.
Separately, if your requested new date happens to fall on a higher-demand date, that difference is shown to you as its own line item before anything is confirmed — you'll always see exactly what you're being asked to pay, itemized, and nothing is charged until you confirm. If the new date is the same price or cheaper, your original price is honored either way.
If your event has already entered the 5-day window, moving to a later date doesn't reset your cancellation terms — the terms that applied at the time of your original date continue to apply.
If the booth is not available on your chosen date, you're welcome to try another date, or to cancel instead — and if you choose to cancel, the standard cancellation terms above apply based on how close your original event date is. Those terms will be shown to you before you confirm anything, so you'll always know exactly what a cancellation costs before you commit to it.
The Manage Your Booking page handles date changes only. Any other change — rental duration, booth type, delivery location, or adding or removing add-ons — needs to be requested by email at hello@snaphausclt.com so availability, staffing, and pricing can be confirmed before anything is adjusted. Changes of this kind are subject to availability and may affect your total.
SnapHausCLT reserves the right to cancel or refuse services in situations involving unsafe working conditions, venue restrictions, abusive behavior, illegal activity, or circumstances beyond our reasonable control including severe weather, emergencies, government restrictions, power failures, or technical issues.
In the unlikely event that SnapHausCLT is unable to provide services due to circumstances within our control, clients may be offered a rescheduled date, service credit, or partial or full refund depending on the situation.
Clients are responsible for ensuring that event details, venue access, timing, and communication are accurate before the event date. Delays caused by the client, venue, or event organizers may reduce service time and may not qualify for refunds or extensions. No refunds will be issued for unused event time, guest non-participation, venue delays, or changes made during the event that affect service delivery.
By booking services with SnapHausCLT, you acknowledge and agree to this Cancellation Policy.
For questions regarding cancellations or rescheduling, please contact us at hello@snaphausclt.com.
